Designation: Technical Supp Analyst
Experience: 0 - 2 Years
Qualification: BE, B.Tech, BS degree
Location: Pune
Salary: As Per Industry
Job Details:
Exceptional trouble shooting ability
Should have Knowledge of Remedy AR System or CMDB.
Proven customer service management expertise
Excellent written & verbal communication
knowledge and understanding in Windows/UNIX system L2 level
knowledge and understanding of Database Administration, Oracle, SQL, DB2 etc. – L2 Level
Should have Knowledge and understanding of basic Networking concepts
Ability to learn and effectively utilize Customer Support tools/resources
Proactive in learning new versions, products, modules.
Good concepts on Application workflow – should have an understanding of workflow concept.
Knowledge and understanding of BMC-Remedy Products
Knowledge of ITSM Applications
Basic Concepts of ITIL.
ITIL Foundation certification.
Company Profile: BMC Software, Inc. is an American company specializing in Business Service Management (BSM) software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders—Scott Boulette, John Moores, and Dan Cloer.
Company Website: www.bmc.com
Click Here To Apply Online
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